For more information, guidance, and help completing the application process, please call the Catholic Charities Help Line at 888-744-7900 or email us at:

CCCS Helpline is staffed to receive calls: 

Monday to Friday:   8:30am – 7pm

Saturday:   9am – 1pm

***Helpline staff are available onsite at one of our various sites every weekday, 8:30am – 5:30pm

For information on presenting at an event, forum, workshop or street fair, please contact Christina Morales, Administrative Assistant for Community Outreach Services, Catholic Charities Community Services at (646)794-2455 or email at  

Catholic Charities Community Services is providing outreach, education, and application assistance for tenants and landlords in Manhattan.

The New York State Emergency Rental Assistance Program (ERAP) provides significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing assistance with applications for rental-arrears and utility arrears.

Our number one priority is keeping families together.

As of 10:00 PM on January 11, 2022, the ERAP application portal reopened and is accepting new applications. Applying for State ERAP will provide tenants with certain protections while the State makes a decision on their application. Clients may apply by going to, by calling 1-844-NY1-RENT (1-844-691-7368), or by contacting one of the community-based organizations listed below. HRA will not require clients to apply for ERAP before processing an application for rental assistance. For more info on ERAP call: 1-844-NY1-RENT (1-844-691-7368) or visit ERAP FAQs.

If you applied for ERAP before the portal closed on November 14, 2021, please submit proof of your ERAP application with your HRA application for rental assistance in accordance with State requirements.

If you are at risk of eviction, you may be eligible for free legal assistance through HRA’s Office of Civil Justice.



Apply for ERAP

Documents you will need to apply when the program is open:

Renter Applicants

Renters will need to provide:

  • Personal identification for all household members. Acceptable forms of identification include: A photo ID, driver’s license or non-driver government-issued ID, passport, EBT/Benefits Issuance Card, birth or baptismal certificate, school registration.

  • Social Security number of any household members who have been issued one. Individuals do not need to have a lawful immigration status to qualify for the program.

  • Proof of rental amount, signed lease, even if expired. If no lease is available then proof can be shown through a rent receipt, canceled check or money order. If no documentation is available, landlord attestation will be accepted.

  • Proof of residency and occupancy – Signed lease, rent receipt, utility bill, school records, bank statement, postal mail with name of applicant, insurance bill, or driver’s license. Proof should be current.

  • Proof of Income to document income eligibility:

    • Documents demonstrating monthly income for the prior month, such as pay stubs, bank account deposit verification, unemployment benefits letter, or other proof;


  • Documents demonstrating annual income for 2020, such as a W-2 tax form from an employer, an annual statement of earnings, or a copy of a completed income tax return, such as a 1040, 1040EZ, 1099 tax form, or other evidence of 2020 annual income.

  • Self-attestation of income is permitted in certain circumstances where no documentation is available such as certain self-employment.

  • Copy of gas or electric utility bill, if applying for help paying for utility arrears at the same rental unit.

Applicants will be asked to attest that on or after March 13, 2020, a member of the household received unemployment benefits or experienced a reduction in household income, incurred significant costs or experienced other financial hardship, directly or indirectly, due to the COVID-19 pandemic. The applicant will need to sign the application form and associated certifications agreeing that the information provided in the application is accurate.

Print renter’s checklist Imprimir Lista de Control del Inquilino


Landlord Information

Landlords and property owners will need to provide:

  • Completed W-9 tax form.
  • Executed lease with tenant applicant, or if there is no written lease, a cancelled check, evidence of funds transfer or other documentation of the last full monthly rent payment.
  • Documentation of rent due from tenant (e.g. ledger, etc.) or attestation on application.
  • Banking information to receive direct deposit payment.

The property owner or an authorized property management company will be required to sign the application form and associated certifications agreeing that the information provided, including the amount of rental arrears owed, is accurate and does not duplicate a payment received from another program.

The property owner or authorized property management company must also agree to the following terms as a condition of accepting rental arrears payments:

  • The ERAP payment satisfies the tenant’s full rental obligations for the time period covered by the payment.
  • Waive any late fees due on any rental arrears covered by the ERAP payment.
  • Not increase the monthly rental amount above the monthly amount due at the time of application for ERAP assistance for months for which rental assistance is received and for one year from receipt of the ERAP payment.
  • Not evict the household on behalf of whom the ERAP payment is made for reason of expired lease or holdover tenancy for one year from the receipt of the ERAP payment. An exception to this requirement shall be made if the dwelling unit contains four or fewer units and the property owner or owner’s immediate family members intend to immediately occupy the unit for use as a primary residence.

Additional ERAP Enroller Organizations by Borough

The community-based organizations listed below can also help you apply for ERAP.




Staten Island